Nigeria's leading telecommunication services provider, Airtel (Airtel Networks Limited), a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.
The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.
Job description
JOB PURPOSE
One of the aspirations that Airtel Africa has set for itself is to be the preferred service provider for the Airtel High Value Base. This person is the primary contact person and will be responsible in servicing all aspects of the HV customer needs for the Pre-paid and Post-paid high value customers – VIP, Diamond & Platinum
The RM is customer centric and focused on maintaining high-quality of customer service; develops strong relationships with high value customers to ensure sensitivity to their needs, concerns, and emerging requirements and is readily available to attend to pressing customer challenges at any point in time. Delivery of business KPIs like financials, customer experience, revenue generation and process compliance, is critical to this role.
Desired Skills and Experience
Educational Qualifications & Functional / Technical Skills
Minimum of 2 years post NYSC experience in Customer management
Basic SQL skills (preferred)
Excellent excel skills (intermediate)
Proficient in vanity number management (preferred)
Other requirements
Customer Management skills in Private Banking
Proficiency in Hausa Language
Proficient use of the Loyalty Management Solution system
Strong numeric ability
Surveys and research and Trending skills
Strong Interpersonal Skills & People Centric.
Eye for details
Ability to use the Customer Registration machine
Environmental Knowledge particularly of corporate
Communication skills
APPLY HERE
The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.
Job description
JOB PURPOSE
One of the aspirations that Airtel Africa has set for itself is to be the preferred service provider for the Airtel High Value Base. This person is the primary contact person and will be responsible in servicing all aspects of the HV customer needs for the Pre-paid and Post-paid high value customers – VIP, Diamond & Platinum
The RM is customer centric and focused on maintaining high-quality of customer service; develops strong relationships with high value customers to ensure sensitivity to their needs, concerns, and emerging requirements and is readily available to attend to pressing customer challenges at any point in time. Delivery of business KPIs like financials, customer experience, revenue generation and process compliance, is critical to this role.
Desired Skills and Experience
Educational Qualifications & Functional / Technical Skills
Minimum of 2 years post NYSC experience in Customer management
Basic SQL skills (preferred)
Excellent excel skills (intermediate)
Proficient in vanity number management (preferred)
Other requirements
Customer Management skills in Private Banking
Proficiency in Hausa Language
Proficient use of the Loyalty Management Solution system
Strong numeric ability
Surveys and research and Trending skills
Strong Interpersonal Skills & People Centric.
Eye for details
Ability to use the Customer Registration machine
Environmental Knowledge particularly of corporate
Communication skills
APPLY HERE
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